Archive for May, 2009

Why won’t my new phone work? I plugged it in…

May 14, 2009

I recevied an intersting phone call from a gentleman today.

He stated that he has always had “Spirit Phones” around his house.  They were old and grungy so he went to office max and purchased a new telephone (not a spirit phone) and tried to plug it in.  He was amazed it didn’t work!

I get this phone call a lot.  A lot people simply do not understand that if you have a proprietary phone system, the only phone that will function are the phones made for that system.

I explained to him that all of the phone jacks in his house were not directly connected to the actual phone lines from his service provider.  When a phone system is installed in a business or a house, the jacks all around the house are disconnected from the phone lines and a phone system is placed in the middle.  The phone lines do thier talking to the phone system and then the phone system relays that traffic to whichever phone is in use.

So in order for him to use his store bought AT&T home phone he is going to have to have a phone tech or someone that knows what he’s doing to disconnect all the jacks in the house from the phone system and retie them back into the phone lines.  And that needs to be done the proper way.

So if you have plugged in a phone in your house or office and it doenst work but all your other phones do, you should check to see if all of your other phones are the same phone.  If they are, chances are you have a phone system tucked away somewhere.

Jay Harper

281-894-6606

http://www.teletechnology.net

Avaya Releases Partner ACS 8.0 Processor

May 7, 2009

The New Avaya Partner ACS R8.0 processors are now shipping. You can read more about this brand new release at http://www.ttechnologyinc.com/phonesystems/att_lucent/acs/r8.asp

Also, Release 7 processors CAN BE UPGRADED to release 8.

Jay Harper

281-894-6606