Author Archives: teletechnology

VOIP, An Acronym For Small Businesses That Love Pain And Suffering.

There is a lot of equipment in my office that cause me grief, pain and suffering.

Like for instance, I have this printer.  A mammoth, $4000 dollar printer that I picked up from a local guy on Craigs List for like… $400.  A steal!

My buddy, a guy named Patrick actually found it for me.  He called me and said “Hey!  I found the most awesome printer for you.. you know.. the one you have been looking for… a 4 color laser jet, right??  Well THIS is a steal, and a great printer, and you should buy it.”

So I did.  The two of us damn near broke our backs to move this 200 pound mammoth to the second floor platform that is my main sales office.  I mean this thing is HEAVY!

We plugged it in, and the first thing I realized is… “we need another network hub for this thing to work.”

Off to Office Depot or wherever, 2 hours later, $120 dollars later, a network hub and cables to connect it!

Oh, and then we need to adjust my router so the thing has an ip address… hours.

OH, and then we need to go to everyone’s computer, and install a special piece of software, but the first version downloaded doesn’t work, the second one doesn’t work, the third one doesn’t work, the fourth one does.  An entire weekend disappeared.

Even though the manufacturers website told us that software a, and b, and c, and d would work, only D did.

FINALLY!  I get to print…. oooo think again.  The fuser needs to be replaced. And “this” and “that” needs to be cleaned, and one toner cartridge is empty.  This is how I learned that the toner cartridges for this beast are like… $400 dollars each, and the fuser is almost $1000.

Still, ok.. It’s a deal. I didn’t pay $4000 for the printer.  This is fine.

Well, the parts arrive 4 days later, but Patrick can’t make it back for a week or so because of his schedule, and I’m no “printer guru”, so I have to scramble to undo everything and reconnect our old printer, which was ailing, and a pain considering I am no printer guru.

Only now, all of our default printers in Windows have been reset and on and on this goes. Not to mention the two MACs in our office. O boy!

Eventually, we get the printer up and running, but then find out, it ALWAYS wants to print from tray 1, which isn’t a tray at all, it’s a fold down thing on the front, when you have two perfectly good paper trays underneath, but they are Tray 2 and Tray 3… not Tray 1.

So now, every time you want to print, you must manually change this, and on and on THIS goes.

Ok, the scenario I have just described to you is what I call a…

“FistFight With Technology”

This is something any office rat understands all to well.  It’s more than just a fistfight with the “technology”, it is also a fistfight with:

  • The manufacturer’s website.
  • The “FAQ”.
  • The Physical Design.
  • The Drivers
  • “Patrick”
  • and Toner
  • Fusers
  • Hubs
  • Cables
  • Print Software
  • Settings
  • Usability
  • All kinds of shit, right?

I face it, you face it, your employees face it, and it’s aggravating.  This is the kind of stuff that makes dinner with your family no where near as fun as it should be.

At least I did it to myself!  Sometimes, it’s the receptionist who has to deal with the horrible decision the boss or the bosses wife made.  And sometimes, the boss and the bosses wife e hardly EVER in the office, using the stuff!

Then comes the explosion of the coolest buzzword of the 2000’s… Voice Over Internet Protocal — VOIP — AKA (also known as – Pain and Suffering).

If you think the printer sucks, try VoiP.  And if you are a small business, you absolutely MUST love pain and misery to even utter the word.

If your printer doesn’t work, or is a hassle, that’s livable. But when your ties to the outside world, your customers, your vendors, your everything.. doesn’t work, it can tank your business or drain your line of credit trying to make it work or worse,  you could lose your phone numbers.. forever!

It’s actually a little deeper than that. Yes, the bottom line is “implementation sucks”, and is “heroically challenging at best”, AND it always takes “more hardware”, and “more programming”, and “usability probably stinks”, and “you could lose your phone numbers.. forever”, and you never know this from the start.

That’s the bottom line…

Above all is the mass confusion, and hyper-marketing  you are bombarded with. It makes it very difficult to discern a bad position for your day to day business, and your credit card.

Companies love to sell VOIP because it moves you further and further away from control and moves them closer and closer to being in your pocket at all times.

If you are Exxon, this is ok.

If you are an Endocrinologist with one office, one doctor, one office manager, two nurses and a receptionist, this sucks.. and besides, IT is already deep in your pocket with “Medware”, and YOU already know the nightmare there… when your server crashes every 5 days and refuses to connect to the mother-ship.

What do you do?  You pick up the phone and call an IT guy, who remotes in and charges you $175 dollars an hour to fix something that should have worked the first 90 times.

Ok, let’s talk about VoiP.  I don’t feel like you can truly “get me” until we have some basic knowledge of what you face.

You will encounter 3 types of VoiP.

  • Phone System To Telephone Unit.
  • Phone System to IP Telephone Line (actually, an emulated line.. think “Vonage” or “MagicJack”).
  • Hosted Voip ( this is for those who REALLY love pain and suffering ).

Now, let me first say this.  Like anything else, everything has its good versions and its bad versions.  It is totally possible that any of these 3 work out just fine.. its just navigating the minefield first.  I hate headaches, and I hate minefields.

Let me put this into perspective.


In this scenario, you have a physical phone system installed in your office.  The phone system communicates to the “outside world” just as any other phone system does; through regular copper phone lines, a T-1 or a PRI.  Just like it has been done for like.. since the telephone was invented.

In this case though, the actual telephone units.. the one sitting on your desk, are connected to the phone system via your internal internet network instead of through a separate cable.

Think of it like this.  Instead of plugging your phone into the “second jack on the wall”, you piggy back it off your computer.

The phone has a “hub” inside of it.  So you disconnect the cable from your computer and instead plug it into your phone.  Then a shorter cord bridges the phone to your computer.

All internet traffic that arrives at your computer is passed through your phone.  Your phone gets one IP address and your computer gets another.

Sound complicated?  That’s because it is.  Now you have to hassle with making sure your “router” is all setup to issue double the number of IP addresses, and that you will have no “collision” problems which would make your voice quality sound like poop-smear, and you also get to worry about one device “stealing” the ip address of another.

This can lead to a whole lot of rebooting of everything in your office, and it can be a real hassle. Particularly if the person who set it up, doesn’t know what they are doing… and there are a LOT of those.  You can’t swing a dead cat these days without hitting a “VOIP expert on a PrimRose Path”.

Look, It CAN be done.  It CAN work.  But you need extra stuff, like the right router, switch, hubs and all that jazz, not to mention, the right brainpower setting it up.

Real Brain Power Costs Real Money.

And what do you gain?  nada.  You eliminate the use of one jack that is already installed in your office wall and working properly, but it “sounds cool”, so it is used as a “feature selling point” by bad sales people.

The letters VOIP make it sound sophisticated,  which equates into you thinking you own a better bit of hardware (which is actually the opposite), and it costs more.. you can do the math.

And please lord, don’t listen to anyone who utters the words “You can use any IP telephone you want!  Check out this cool Cisco phone or this Cool Polycom Phone or this cool Snom phone or this cool 3com phone…”  You are really asking for trouble now.

This means, exactly, that the phone system, and the telephone were never designed to “work together”.  Someone, somewhere, hacked it to work, sort of.. maybe.. and you won’t know until you have used it for 60 days, that it sucks in its day to day use, and the guy who sold it to you just had his number disconnected..

It’s a horror story, trust me. I have overseen the the forklifting of hundreds of bad installs like this.

This is a one off “computer” that some guy, probably in another country, programmed to work with a third party telephone.  And if they can’t make their OWN telephone, it’s got no business in your office.  Trust me on this.


This is the situation where the business owner wants to save money on their phone lines.

There are only few reasons why you might want to do this.

A) You have 80 offices worldwide.  You do a lot of long distance calling between offices.  You might also want to centralize automation.  OK, makes sense why IP phone lines would save you a TON of cash, and the cost of implementing outweighs the costs of the long distance bills.

B) You are a small business, strapped for cash so bad to where a $400 dollar phone bill hurts. You consider switching to IP telephone lines as a savings.  If this is the case, forget it.  It will take you years to make back the cost of correct implementation, and you should concentrate more on making an extra $400 per month from your business. It’s not that hard.

C) You heard this as a “buzzword” from someone like cBeyond or Logix in a sales pitch regarding why their service is different or better than AT&T.  But no super savings here.

This is a complex issue folks, which is why you need someone like me giving you GOOD advice.

I’ll have to break this down a little further for you.  It even makes MY eyes glaze over and roll into the back of my head.

When it comes to IP phone lines, you are going to find two types.

  • Open Internet
  • Protected Paths

Open internet is just that. You either transfer your phone numbers or you get new numbers from an IP phone line service provider.  Exactly the way Vonage works for the home user.

Vonage issues you a new phone number and then mails you a “vonage box”, which is just an ATA or Analog Terminal Adapter.

The ATA connects to the open internet on one side, and connects to your phone on the other side. The phone is your “terminal”.

The ATA is preprogrammed to “phone home”.  It uses the open internet to find Vonages servers in Canada or where ever they are, and let’s it know it is online, and active.

Then, when anyone dials the phone number they issued you, the calls comes into Vonage first.  Vonage sees the call and the number dialed, it then “pushes” that phone call from their servers, to your ATA… over the internet.  The ATA receives the signal and then translates it into a typical 90 volt analog signal that your telephone is designed to receive.

The Analog Terminal Adapter ADAPTS their signal to your ANALOG TERMINALS (termination point.. analog telephone) receiving signal.s

This is the most basic, simplified way I know of putting it. And in this simple format, ugly heads rear.

First and foremost, the “open” internet is a wilderness.  Your phone calls are at the mercy of every single computer, from them to you. It travels through countless networks that do not belong to you, nor them, and are completely out of yours and the providers control.

Think about every time you load a webpage.  You decide to visit or whatever.  The webpage you have asked for lives on a server in Maine.  You are in New Mexico.  The Maine server sends it to next computer in line on its way to New Mexico and could travel across hundreds of networks to finally reach Comcast, near you, and then Comcast delivers it to your computer.

And how many times has a site like been slow to load, doesn’t load, loads funny or has been hijacked? Mind you that the networks you receive that website through are “optimized” for webpages, but are probably not optimized for delicate voice traffic, which must be protected to keep other traffic from making it “blip”.

Well that is the same thing you are asking your phone calls to do.

Sound fun?  Not to me.  My business calls are important.

Now, that being said… are there “business class services” that are better than others?

YES. is the only one I would even consider.  But just know, for this level of service, the kind that actually work wells, it costs more, and better, more expensive hardware is needed, and flow route ain’t gonna provide it.  You gotta buy it, but listen, it does work pretty well.  They cater to the client who is willing to go through the hassle and pony up the effort and dollars.

Protected Paths 

Protected paths are, well.. protected.  This is the type of service provided by companies such as cBeyond and Logix.  (on a side note, I have never been a fan of cBeyond’s business tactics, contracts or practices.  I much prefer Logix)

ON another side note, I have a great contact inside Logix, who has been grand to all of my customers.  Call me at 281-894-6606, and I will hook you up with a bead on a better price.

In this type of installation, Logix, let’s say, will have an office in your local city… say Downtown Houston.

Logix will have already installed their own equipment inside every single AT&T Hub in the city, and every AT&T Hub is near someones office.

Logix then leases a copper wire from the AT&T Hub nearest your office. They pay AT&T to run that copper wire into your office, and they pay AT&T to connect the other end of the copper wire to the equipment that Logix owns inside the AT&T hub.

Every hub is connected to every other hub, directly.  So therefore, your office is now directly “path connected” to the Logix main offices in Downtown Houston.

Are you starting to see the light here?

So NEXT, Logix provides you with a rather expensive, but very viable, mega-ata, just off the other side of the AT&T provided copper wire.

So now, you have a direct connection from your office, through the copper wire (which is ONLY dedicated to you), to the hub, to the logix box there, from logix box to logix box to logix box all the way back to the Logix office, where they are again tied into the major fiber networks in the country.

A Protected path.

This works very well, but in small cases, it doesn’t really have any savings over just plain old AT&T copper lines.  If you have 25 phone lines.. you can see “some” savings, but not anything like .15 cents, per line, per month.

HOSTED VOIP – The True Pain And Suffering

This is truly… like, the worst of the worst.

The saddest thing about these guys is that it is so easy for the them to prey upon you.  They offer a combination of low price, ease of use, and installation, but nothing is ever that easy .. is it?

This is the situation where a group of guy-nerds have programmed a Cisco box to “act and behave” like a phone system.  Then they “rent” you the use of this “phone system”.

Now, the phone system they are renting you, they are also renting to as many other companies as possible… I mean… the name of the game is “get as much residual income as possible, so the owner can chill on a beach while that fat check rolls in”, right?

Also, the phone system they are renting you is probably not located in Kalamazoo, where you are, so guess what they use to pass your phone calls to you?

The Open Internet.

Also, they use “third party” telephones. Yay.

So it goes something like this.

1) You call them and some slick sales guy fills you full of shit about how great they are, simple to use, cheap and all that jazz.
2) You pay them a fat signup fee and sign a two year contract with a nasty “I Quit” clause.
3) You purchase a load of “Cisco” phones from them at like.. $200 bucks a pop or whatever.
4) You TRANSFER YOUR PHONE NUMBERS TO THEM – The scariest part, because they are under no obligation to give them back. They aren’t a registered cLec, are they??
5) It takes you about 90 days worth of frustration to figure out that their customer support department is 3 guys in India at $4 dollars per hour, that their voice quality blows, that phone calls drop all the time, and that you have to pay $400 dollars to “quit”, and that you have to play nuclear war to get your phone numbers back on AT&T.

Sound like fun?  Not to me!  My phone calls are too important.

At the end of the day.  17 Years I have been selling phone systems.. you wanna know who I use?  Birch or Logix, through straight up protected service.  It never fails, never gives me any grief, and I am ok with that.

It allows me the time to write rants like this instead of wondering why my calls dropped.


This Post Was Written By Jay Harper, He is a 17 year expert in business phone systems for offices, restaurants, real estate offices, tire shops, printers, doctors, even chemical plants. He has personally overseen the installation of thousands of phone systems during his tenure; from small to massive, the reasoning is same in every case.

He has developed a “30 Minute, Get All Of Your Questions Answered Now Tune Up Session”, which we conduct over the telephone with you and any other top staff you need involved. Here is what we accomplish together in this fast-paced, zero-nonsense session:

  • Your “Real” Needs: You would think technology might make your decision making easier, but that is not the case. Phone systems for businesses have become even MORE complicated than ever and there are a ton of “sharleton” manufacturers with an even larger force of “sharleton” sales people, all trying to convince you about “features” you don’t need, including VOIP. One mis-step here can literally tank your business when your communications system fails or overloads your employees or finishes off your credit line trying to get it going. We’ll walk through your actual needs easily and quickly.
  • How Much Is It Going To Cost: Lying awake at night worried about maxxing out that line of credit for a phone system is absurd. The goal of most sales-people, particularly in technology, is to use your lack of knowledge to extract as much of that line of credit as you can stand. I will never do this to you. I will outline the exact cost to get things done quickly and effeciently but without cutting corners or amuptating a limb. We’ll work through this together and by the end of our phone call, you will feel empowered and informed, not confused.
  • Pitfalls To Avoid: We will hash through all of the areas of danger that drain money from your company either through ineffeciency, dropped calls, lost business, outages, breakages or just plain old confusing your employees! I want to help your business, not hurt it.

The “30 Minute, Get All Of Your Questions Answered Now Tune Up Session” is conducted by Jay Harper, the principle of Tele Technology. He has worked with over 2000 small businesses and corporations here in Houston, many of which you have heard of. Please be assured that this consultation will not be a thinly disguised sales presentation; it will consist of the best intelligence Mr. Harper can supply in a 30 minute time span. There is no charge for this call, but please be advised that the call is strictly limited to 30 minutes.

This consult will typically take place within 1 to 2 days of your call. To secure a time for this consultation, please call Kayla Davis at 281-894-6606 or email and she will adivse you regarding available time slots. She will also provide you with a pre-consultation questinnaire that will prepare both you and us to get maximum value in the shortest amount of time.

How to Select a Reliable Hosted PBX Service Provider

With hosted PBX service bringing a boom in the modern communication world, more and more individuals and companies are making a switch from conventional and outdated telephone landline systems to highly beneficial and economical VoIP phone service and PBX service. Advanced features like telecommuting, voice box conversation, personal telephone numbers, virtual local numbers, private faxes and mobile PBX have rendered hosted PBX service a preferred choice to meet with modern communication requirements.

However, despite of all the benefits associated with VoIP or PBX in general, the choice of a reliable and competitive service provider is crucial to assure the best display of promised features and facilities and continuity of a flawless and smooth service.

Selecting an experienced service provider places the customer at a better end than opting for a fresher. Service providers that are new to the industry often better their services over period of time through hit and trial and none of the serious customers are willing to volunteer themselves for a fresher’ s trials. When experienced service providers like Axvoice are available, why to let inexperienced ones play with your system?

No matter how much quality hosted PBX service provider is offering, the basis of the service is always a broadband internet connection. A malfunctioning internet at the customer’s end might ruin the quality of service. A large, stable and clean internet connection is a pre-requisite for a quality PBX service.

A number of VoIP or PBX providers tend to deceive the customers with hidden charges and vague package explanations. A complete understanding of the packages and calling plans is a must for a wise customer in order to select the best suited tariff for his company. An unlimited plan for placing local and domestic long distance calls as offered by Axvoice might be a good choice. It is to always keep in mind for customers that variable plans are highly predictable and are rarely beneficial for the customers.

Though minute package details vary from one package to other, a few features are crucial and must be checked upon before selecting a service provider. Important services like paging or busy lamp field might not be offered at all by certain providers who tend to overshadow the lapse with exciting new features. However, a wise customer’s choice is not to take the basic telephone system features for granted.

A preferred service provider is the one that assists in prioritizing voice traffic on the internet connection so that while doing multiple activities, the call does not get dropped off or the quality does not get deteriorated. Unprioritized voice and data traffic tend to compete with the limited internet resource which might render your calls choppy or poor voice delivery while sending a large email.

Before switching a hosted PBX service provider, it is must for the customer to grab complete knowledge of the termination charges and other associated details. Often service providers offer tempting packages conditional to long term commitments and are likely to surprise you with several charges when you wish to switch your provider.

Selecting of a reliable, experienced and effective service provider like Axvoice might help transform your communication structure whilst reducing your communication cost.

 **This article was written by the marketing team from Ax Voice and is not an endorsement from Tele Technology Inc.

Tele Technology Inks Deal With Vocalocity to Become Houston’s Premier Vocalocity Provider

Let’s face it, hosted VoiP is here to stay.  Early adoption was rough.  Fast forward 5 years and you find only a handful of voip companies where the service works well.  Out of that handful, even smaller finger full combines decent actual service with a good customer service department, good selection of telephones, good price and friendly people.

After much deliberation and testing of models, I have decided that Tele Technology would be happy to represent Vocalocity and their services to our customers.

I spent a lot of time with the folks at Vocalocity hammering out the details of our relationship and I am now pleased to announce our premier provider status.  Our techs have all been trained up.  Our salespeople are fully functioning with knowledge of the product and we are ready to help those customers that would prefer a hosted voip scenario.

Due to the nature of the service in general and as a premier provider, we will be able to provision phones and setup services nationwide.

For the uninitiated, “hosted voip” is a “over the internet service” where the physical telephone units in your office or home use voice over internet protocol(s) to connect to Vocalocity’s servers.  The Vocalocity servers have been built to demonstrate all of the features you would normally see in a phone system located in your office.  As callers dial your main number or 1-800 number, the call first comes into the Vocalocity server and then calls are then routed to your office.  Much like how calls might come to you through AT&T’s computers if you have AT&T service.

The service works.  It works well. There are some upfront costs as you must purchase the telephones and pay a small service setup fees.  From there, you pay monthly for the service.  In almost all cases, the upfront costs are lower than purchasing a phone system and in almost all cases, the monthly charges are less than your current monthly phone bill.

Hosted VoiP might not be for everybody.  It requires a decent internet connection and some knowledge of 2012 routing equipment. Your internal network should be up to par and you should understand that the setup when mixed with things like external paging can get complicated. (truth be known, I have personally worked out the external paging system  problem and fixed it)

The features are rich, the price is right, the service works and the company is good.

As a premier provider, I can provide customers with specific and good discounts.

For further information on the program, please call us at 1-877-891-1911

VTech Pulls the plug on end user support of the AT&T Synapse phone systems.

I was having a conversation the other day with Jane Donnelly of VTech Communications about the state of affairs at VTech Tech Support. (She called me, not the other way around).

Jane was telling me about how the flood of technical support calls to VTech regarding the AT&T Synapse business phone system has forced VTech to decide to shut down all phone support to any end user of the product.

On a side note, the AT&T Synapse phone system is not actually made by AT&T, it’s actually made and distributed by VTech.  VTech pays AT&T to use the name and logo on the product. I asked a representative of VTech as to why this was and if I recall correctly, his reply was something like this “Everyone knows the name VTech is not exactly synonymous with quality…” Ok then!

From what I could glean from the conversation, it appears that the number of people attempting to either install or modify an installation of the Synapse phone system overloaded their support staff to the point where VTech decided to discontinue all telephone support to anyone who is not a dealer of the Synapse phone system.  They further modified their program to keep dealers from selling the product online by requiring that the seller / dealer perform the installation and only in their local geographic area.

Why in the world would a small business owner possibly want to install their own Synapse phone system? I think it probably had something to do with the fact that the AT&T website showcasing the products as well as the product brochures up until (very) recently stated exactly “– it’s simple to install, manage and use, …”.  Of course this same language was used in the selling of the product by resellers such as ourselves.

Matter of fact, that’s how the language ended up changing in the first place.  I received a phone call from a rep at VTech and it went a little something like this.

rep “Jay, we have an issue with the language on your site regarding the Synapse system”
jay “What language would that be?”
rep “Right here on your home page it says EASY TO INSTALL AND MANAGE”
jay “Gee rep, where could that language possibly have come from?” (in my best astounded voice)
rep ” Well I don’t know but YOU NEED TO CHANGE IT!”
jay “… or ….?”
rep “or some people around here are going to be very unhappy and heads are going to roll!”
jay “rep, let’s look at YOUR website again. What was it.. oh yeah, here it is.  Says right here, on YOUR website, easy to install and manage”
rep “oh”
jay “let me know when you change your language and we will be happy to change ours to match”

Well not only did they change their language, they also changed their entire partner program to stop all online sales of the Synapse product and save their (apparently) overloaded technical support resources. I suggested they charge for the support, I figured they would mop up with all the phone calls coming in but this was met with a laugh and cancelled contract.

This kind of chaps me for a few small reasons.

First and foremost is the now total lack of support for all of the customers we as a company ( and worked hard to gain for VTech.  It’s a slap in the face to these customers who spent well over $250 per phone unit. All sold using collateral material touting the ease of installation and use along with a 1-800 tech support phone number in the box.  Then to just pull the rug right out from underneath them and leave them hanging with a system where there is almost zero local support due to the tiny market share the system has gotten.  Also I would imagine it would be a difficult system to resell, considering there is no one around to help them.

Second, it’s an incredible insult to us, as the company they called and asked to be part of their partner program in the first place.  I can assure you, it wasn’t us climbing up VTechs leg begging to sell their products but it was them repeatedly calling me and begging us to sell their system.  After enough calls, I finally caved in and took a look.

Upon looking, even though the margins were slim, the product looked ok, everything seemed in order so we went to work. A little birdy at a distribution house tells me that we single handedly sold more of them than anyone. We were almost the only company they knew of that sold any at all.  I think the count was something in the 40 to 50 range over a few months.

I can tell you something.  When I sell 40 to 50 NEC DSX Systems, NEC shows up my place with ice cream cakes and dancing polar bears in russian hats.

It’s apparent that Jane Donnelly and VTech combined do not value their relationships with their customers or their resellers alike.  They certainly won’t give you a bonus rebate check for moving pallets of their hardware much less a pat on the head.

In today’s market, you really have to search hard for valuable relationships that are mutual and genuine.  I ask you, who do YOU want to do business with? Picks Up Yealink IP Phones

Latest News Update: Telecommunications Retailer Leader, Adam Telco, Inc has announced that Cortelco Yealink VoiP phones will now be a regular feature on their online superstore.  Yealink has been making and designing high quality VoIP phones (including video VoIP phones) since 2001.

Jay Harper, Owner/CEO of Adam Telco had this to say, “After extensive research and development, we have decided to incorporate Cortelco Yealink as part of our regular products to sell, install and highlight.  They are an exciting company and they offer our customers the latest in IP phone technology at an affordable price.  We appreciate their business practices and understanding of current market trends.”

Adam Telco is considered one of the most knowledgeable retailers when it comes to business phones and telecommunication.  The fact they are giving Cortelco Yealink high marks speaks volumes for Yealink’s trustworthiness. Adam Telco has a loyal customer fan base and that is because Adam Telco provides outstanding customer service backed up by their personalized consultations and professionalism.

Let’s take a look at some of the IP phones available for sale right now.  Yealink’s dedication to VoIP design and development shows with each product they sell.  And because they are affordable, they bring VoIP technology to all walks of life.

Cortelco Yealink SIP T18P Basic Level IP Phone

1 VoIP account, Hotline
Call waiting, Call transfer, Call forward
Call hold, Mute, Redial, DND
3-way conferencing, Speed dial
Direct IP call without SIP proxy

Cortelco YeaLink SIP T26P Advanced IP Phone

3 VoIP accounts, Hotline, Emergency call
Call hold, Call waiting, Call forward, Call return
Call transfer (blind/semi-attended/attended)
Caller ID display, Redial, Mute, DND
Auto-answer, 3-way conferencing
Speed dial, SMS, Voicemail
Message Waiting Indication (MWI) LED

Cortelco Yealink SIP T38G Color IP Phone

6 VoIP accounts, Hotline, Emergency call
Call hold, Call waiting, Call forward, Call return
Call transfer (blind/semi-attended/attended)
Caller ID display, Redial, Mute, DND
Auto-answer, 3-way conferencing
Speed dial, SMS, Voicemail
Message Waiting Indication (MWI) LED
Tone scheme, Volume control
Direct IP call without SIP proxy
Ring tone selection/import/delete
Phonebook (1000 entries), Color Display

Cortelco Yealink SIP EXP38 IP Phone Expansion Module

38 programmable keys each with a dual color LED
Daisy-chain 6 modules for 228 programmable keys
Dual color (red or green) LEDs for line status information
Supports Busy Lamp Field(BLF), Bridge Line Appearance(BLA)
Programmable for speed dialing, call pickup, Intercom, hold, transfer, voicemail, call forward

Cortelco Yealink SIP T22P Professional IP Phone

3 VoIP accounts, Hotline, Emergency call
Call hold, Call waiting, Call forward, Call return
Call transfer (blind/semi-attended/attended)
Caller ID display, Redial, Mute, DND
Auto-answer, 3-way conferencing
Speed dial, SMS, Voicemail
Message Waiting Indication (MWI) LED
Tone scheme, Volume control
Direct IP call without SIP proxy
Ring tone selection/import/delete
Phonebook (300 entries)
This is just a small sample of what is available when you are looking to buy a Cortelco Yealink VoIP phone.   They offer simplicity and functionality at a price everyone can afford.




Avaya pulls new phones from IP Office Lineup; offers price match on higher level phones.

Earlier this year, Avaya had offered a few new phone sets for the Avava IP Office 500 Phone System.

The Avaya Digital 9504 / 9508 and the IP 9608 / 9621G and 9641G were introduced as new phone models for 2011. We think that the intention of these new phones were to replace the Digital 1408 and 1416 telephones and on the IP side to replace the 1608 and 1616 telephones.

Recently though, Avaya has stopped selling the 9608 and 9621G telephones for some compatibility quirks that need to be worked out.  The plan is to re-release these phones in March of 2012.  In the meantime though, Avaya is offering a sweet deal on price matching the IP phones for the higher level 9620L, 9650 and 9630.

This promotion can be changed by Avaya at any time of course, but it is an excellent opportunity for those wishing to implement Avaya IP Office business phone system with an IP infrastructure.

As always, anyone interested in learning more about this promotion or Avaya IP office phone system should call me at my office at 281-894-6606.

We are based in Houston and are an authorized Avaya dealer.  We can install any IP office nationwide.


Jay Harper

The Samsung iDCS 16 Telephone System is Affordable

I want to talk about a phone system that is affordable and perfectly dsigned for small to medium sized businesses.  The Samsung iDSC 16 Telephone system gives you 16 phone station ports and is easy to set up  right out of the box.  It also has a slot for future expansion should you need it.  The maximum capacity of the iDCS 16 is six phone lines and 16 phones (12 digital phones and 4 standard SLT phones).  This is an ample phone system for a small and medium business.  Rest assured, the small price does not mean low quality.  You will not lose out on the features you want in a business phone system.

Take a look at the amazing long list of features that come standard with the Samsung iDSC 16 Telephone system:

  • Voluntary Auto Attendant
  • Automatic Hold
  • Background Music
  • Name/Number Display
  • Next Call
  • Save CID
  • Store CID
  • Inquire Park/Hold
  • CID Review List
  • Investigate
  • Abandon Call List (100)
  • Number to Name Translation
  • Call Forwarding
  • Call Park
  • Add On Modules
  • Appointment Reminder
  • Attendant Station Auto
  • Answer Automatic Hold
  • Automatic Privacy
  • Background Music
  • Busy Lamp Field (BLF)
  • Busy Station Callback
  • Remote Hold
  • Ring Modes
  • Ringing Line Preference
  • Speakerphone
  • Station Callback Station
  • Voicemail
  • Programmable Keys
  • Soft Keys
  • Meet Me Page and Answer
  • Message Waiting Indications
  • Outgoing Call Restriction
  • Trunk Groups (4)
  • Unlisted Speed Dial Numbers

This is the abridged list- there are so many more!  The Samsung iDCS 16 Telephone System has everything needed in a business phone system.  Having the right kind of communications in place is so important when operating a business.  In today’s competitive market businesses need more than just a simple phone and answering machine.  Your phone system is your link to the rest of the world, i.e. your customers.  When they call they want to get the information they need in a timely manner and they want to feel like they can trust you.  If they call your business phone number and it just rings and rings, do you think they will want to call you back? Doubtful.  Do you really want your clients calling you and reaching an old-fashioned answering machine?  You want your image to appear on the cutting edge, knowledgeable, and trustworthy.  Having a the right phone system in place is the way to accomplish this.

The Samsung iDCS 16 Telephone System is amazingly low in cost.  You can have a high-quality phone system without having to spend thousands in order to do so.  This phone system is currently on sale for a lower than average price at Tele Technology.  If you have any questions regarding the Samsung iDCS 16 or any other technology questions, they are ready to help you!  Just call 1-877-891-1911 during normal business hours for professional advice and friendly service.

Is Structured Cabling Important?

In a word: yes!

What is structured Cabling?                                                                          

Structured cabling (also called structured wiring) is the term that refers to all the cabling, wiring and electronic components that are installed within a specific location in an organized manner.  Big cities such as  Houston, structured cabling is the way all new construction is built, and it is fast becoming the norm in smaller towns as well.

All sorts of electronic equipment uses structured cabling.  If you are building new construction, it’s best to install all your structured wiring before the drywall goes up as it is much cheaper than retrofitting it at a later date.  There are all sorts of electronic systems that need to use structured cabling in the home or office.  These include telephones, fax machines, dvd players, home theater systems, surround sound, security system, lighting, internet access, computers, etc… any many more.   If you have a wiring system in place to meet these specific needs, you will just be able to plug in your fax machine, surround sound speakers and be done with it.  Talk about convenient!   As technology changes, your structured wiring will  be able to adjust with the times- better than standard wiring would be.

There are many reasons to get structured cabling installed.  For starters you can use the same cabling for all your electronic systems.  There is no reason you have to figure out how to install phone cabling, ethernet cabling or ISDN cabling.  Having structured cabling installed eliminates the need for having to spend hours trying (and sometimes failing) installing a complicated phone system yourself.  Plus, once you get the wiring and your system up and running, the last thing you want to do is start all over again of you ever need to change it, add a line or two, or if you buy a whole new system.  Structured cabling makes life easier.  The same goes for situations when you need to add or remove a computer, add a modem, new fancy TV, or link up one printer to more than one PC.

Another important thing to remember, when you have structured cabling, when one system fails, your whole network most likely won’t fail.  The problem will be isolated, keeping the rest of your system operational and then the problem will be easy to locate and fixed.

If you ever want to sell your home, your resale value will be a lot higher if you have structured wiring in your home.  This is because as newer technologies are released, your home will be ready.  Would you want to buy a home today that has wiring from 30 years ago?  Imagine how hard and annoying it would be to install WiFi.  Now imagine what sorts of technology will be available and commonly used in homes 30 years from now.  With structured cabling, your home will be ready for the future!

Polycom is Microsoft’ 2011 Unified Innovation Partner of the Year

And why shouldn’t they be?  Microsoft and Polycom have worked together intensely to design products that work together to make the best in class UC products on the planet.      Polycom is a global leader in the unified communications industry.  Microsoft is the most-used computer software in the world.  With these two giant technology powerhouses joining forces, the consumer wins big.

More on the honor bestowed upon Polycom by Microsoft:  Polycom will be officially honored in July 2011 during the Vision keynote and at the WPC 2011 Award Winners Executive Luncheon.  They are being honored for demonstrating excellence in innovation and implementation of consumer solutions based on Microsoft technology.

Polycom’s President and CEO, Andrew Miller, gushed, “Polycom is honored to receive this award as it demonstrates the momentum of our strong relationship with Microsoft as well as the deep collaboration between our two companies to deliver comprehensive and innovative UC solutions that drive compelling business value for customers.”

Microsoft Partner Awards was put in place so they can officially recognize their partners who have strived to develop extraordinary Microsoft-based solutions and products for the past 12 months.  By awarding Polycom, Microsoft has solidified the strategic relationship that exists between them.  Polycom and Microsoft have helped countless companies worldwide lower their communication costs.  They have collaborated on over 100 worldwide events and have developed an amazing line of HD voice and video solutions that operate seamlessly with Microsoft Lync an incredible platform that delivers UC technology on a scale never before seen.

The future looks bright for Polycom and Microsoft.  This collaborative relationship should bring some really amazing new products and capabilities for businesses everywhere.  Polycom deserves this honor.

A Look at Toshiba DP5000 Phones

There has been a lot of talk in recent days about the Toshiba DP5000 line of digital phones.  They are new to Toshiba’s family and they offer a lot in the way of most-used phone features and simplicity.  Above all, they are affordable and a great way to bring a modern phone system into your business without having to spend a fortune.

Let’s take a closer look at the phones that available with the Toshiba DP5000 series.

Toshiba CIX DP5008 Digital Key Telephone Set

This is the most basic of the Toshiba CIX DP5000 phones.  It does not have an LCD screen, and it only has a single line.  It is perfect for locations that need a phone now and then, but isn’t the main place where the phone is used.  This could be places like hotel lobbies, locker rooms at a gym, office building break rooms, you get the idea.  This phone is simple, has a hold button, volume control, and other basic features found on office phones.

Toshiba CIX DP5018-S Digital Key Telephone Set

This is the next level up from the DP5008.  This phone also does not have an LCD screen, but it does have a few more features not found on the above model.  The DP5018 has 10 programmable buttons and a headset plug-in for easy hands-free conversations.  Having those programmable keys will enhance the way you use this phone.  even without an LCD screen, the Toshiba DP5018 is a good option for those who need a basic phone with just a little more oomph.

Toshiba CIX DP5022-SD Digital Key Display Telephone Set

This phone is the lowest priced phone within this series with an LCD screen.  The backlit LCD screen has 4 lines and is bright enough to see in the dimmest of light.  It has 10 programmable keys and 4 soft keys.  This phone model also has a full duplex speakerphone and common features such as hold, speed dial, transfer, volume control and more.

Toshiba CIX DP5032-SD Digital Key Display Telephone Set

If 10 programmable keys are not enough, then consider the Toshiba DP5032 which as 20 programmable keys.  This gives even more options when configuring your phone to fit your exact needs.  It also has a full duplex speakerphone, it’s headset ready and has 4-line LCD display screen.

Toshiba CIX DP5122-SD 10-Button Display Speakerphone

This is newest model of Toshiba phone with 10 programmable buttons.  It has a large 4-line LCD screen complete with menu prompts.  You also get a full duplex speakerphone, built-in headset interface, tilted desk stand, call hold/transfer and mute.  This phone is easy to use, yet highly functional.  It is also compatible with Strata CIX Release 5.1 Software.

Toshiba CIX DP5130-FSDL Digital Key Display Telephone Set

This phone has a huge 9-line LCD screen.  There is a reason it is so large, it functions as a speakerphone conference call controller.  With prompts on the screen, you may hold the call, start the recording option and more.  It has caller ID, hold/transfer, mute and address book.  The speakerphone itself is enhanced with 2 microphones, full duplex and noise-canceling technology. It has 10 programmable buttons (up to 20 when using the Shift key).

Toshiba CIX DP5130-SDL Digital Key Display Telephone Set

This phone is very similar to the Toshiba phone listed above.  The only real difference is that the speakerphone is not enhanced as ‘full duplex.’  However is does offer the same benefits including headset-ready, 20 programmable buttons, fixed buttons such as mute, hold/transfer, and volume.  The LCD screen is large with 9 lines and menu prompts.

Toshiba CIX DP5132-SD Digital Key Display Telephone Set

The final phone we’re going to talk about is the Toshiba CIX DP5132-SD which has a 4-line LCD screen and 20 programmable buttons.  Like the other Toshiba SD5000 phones, it has fixed keys (hold, mute, volume, etc…) and it has a tilted display stand.  It also has a headset interface and speakerphone.

Before I go, I quickly want to tell you about the add-on modules available for these phones.  These allow the user to expand the number of programmable buttons each phone has.

Toshiba CIX LM5110 LCD Add-On Module

This add-on module gives your phone and additional 10 programmable keys.

Toshiba CIX DDM5060 DSS/BLF Console

This add-on module gives your DP5000 phone and whopping additional 60 programmable keys!  This really makes your phone flexible and adaptable to your specific needs.

Well, there you have it.  The Toshiba DP5000 phones.  They are available now and will provide your business with quality phone service for years to come.






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