Tag Archives: Phone System

The Samsung iDCS 16 Telephone System is Affordable

I want to talk about a phone system that is affordable and perfectly dsigned for small to medium sized businesses.  The Samsung iDSC 16 Telephone system gives you 16 phone station ports and is easy to set up  right out of the box.  It also has a slot for future expansion should you need it.  The maximum capacity of the iDCS 16 is six phone lines and 16 phones (12 digital phones and 4 standard SLT phones).  This is an ample phone system for a small and medium business.  Rest assured, the small price does not mean low quality.  You will not lose out on the features you want in a business phone system.

Take a look at the amazing long list of features that come standard with the Samsung iDSC 16 Telephone system:

  • Voluntary Auto Attendant
  • Automatic Hold
  • Background Music
  • Name/Number Display
  • Next Call
  • Save CID
  • Store CID
  • Inquire Park/Hold
  • CID Review List
  • Investigate
  • Abandon Call List (100)
  • Number to Name Translation
  • Call Forwarding
  • Call Park
  • Add On Modules
  • Appointment Reminder
  • Attendant Station Auto
  • Answer Automatic Hold
  • Automatic Privacy
  • Background Music
  • Busy Lamp Field (BLF)
  • Busy Station Callback
  • Remote Hold
  • Ring Modes
  • Ringing Line Preference
  • Speakerphone
  • Station Callback Station
  • Voicemail
  • Programmable Keys
  • Soft Keys
  • Meet Me Page and Answer
  • Message Waiting Indications
  • Outgoing Call Restriction
  • Trunk Groups (4)
  • Unlisted Speed Dial Numbers

This is the abridged list- there are so many more!  The Samsung iDCS 16 Telephone System has everything needed in a business phone system.  Having the right kind of communications in place is so important when operating a business.  In today’s competitive market businesses need more than just a simple phone and answering machine.  Your phone system is your link to the rest of the world, i.e. your customers.  When they call they want to get the information they need in a timely manner and they want to feel like they can trust you.  If they call your business phone number and it just rings and rings, do you think they will want to call you back? Doubtful.  Do you really want your clients calling you and reaching an old-fashioned answering machine?  You want your image to appear on the cutting edge, knowledgeable, and trustworthy.  Having a the right phone system in place is the way to accomplish this.

The Samsung iDCS 16 Telephone System is amazingly low in cost.  You can have a high-quality phone system without having to spend thousands in order to do so.  This phone system is currently on sale for a lower than average price at Tele Technology.  If you have any questions regarding the Samsung iDCS 16 or any other technology questions, they are ready to help you!  Just call 1-877-891-1911 during normal business hours for professional advice and friendly service.


Medium Sized Businesses Love Avaya IP Office

There is a reason that medium sized businesses are in love with Avaya IP Office: it works.  Medium businesses need a hard working phone system just as much as large corporations do.  Avaya has taken the lead and come up with Avaya IP Office (version 7.0 just released) which treats the medium sized business like they were a huge multi million dollar company.

Avaya IP Office will give you over 300 phone lines at one location.  It has programs that can be used for small call centers (with web based applications), reception desks (receptionist can see which employee is on the phone or available), and programs for employees who work from home or are traveling.  For the manager, it has a way to run reports of phone usage, to see what numbers are calls or incoming the most often and how long each call lasts.  Your messages are kept neat and organized and easily accessed.  Never miss a message, be it email or voicemail, again.

Avaya IP Office gives your business an edge over the competition because it saves money by using the internet to add as many phone lines for no extra cost.  It is a very organized way to run your communications.  Avaya IP Office is a best selling phone system- it will streamline the way you and your employees keep in touch with clients.

The Ugly Truth When Budgeting Too Tight for Business Phone System

An interesting story and an unveiling that I hear all the time.

Around April of 2010 I was approached via telephone by a local company in Houston requesting a quote for a small business phone system.  After some chit chat about budget, needs, time frame and all of the other pertinent information I settled on the suggesting the NEC DSX 40 phone system.  I put out a decently priced quote for 8 phones, installation and training; a fair price for them and us.

I never heard back from this prospective client.

Today, a few of our employees were calling names on our list of clients, just checking in with a few of them. This prospective client was one of the calls we made.

The gentleman called back almost immediately after a message was left for him. Since we had never really done any work out at his site, he was a little confused as to who we were.  I still had his original quote so I explained to him how he got into our database.  With his memory jogged he told me a story that I hear all the time!

He stated that he chose another company in town; I know exactly who he is talking about without even asking. He told me that their price point was just lower than mine and that is why he chose them. He then went on to tell me that company x’s ability to pay him any attention whatsoever after the sale was terrible.  He told me that upon initial installation company x was rushed, in a hurry, didn’t complete all of the tasks he requested and will no longer reply to any of his *messages* he leaves them.

He went on to ask if our company could now take over the technical needs of his phone system.  Asked if we could run cable and inquired as to our ability to “pay attention to him”

Of course I told him everything about how awesome our service is and how we really do pay very good attention to our customers.

I hear something like this every week.

The point that I suppose I am trying to make is that when you are buying a phone system from a local company, you are buying more than the phone system and the installation.  You are also buying a relationship with that company.  You are buying into that company’s ability to be responsive to you and their ability to continue their desire to stay on board with you.

The companies that sell phone equipment at darn near their cost and only make a little on the installation are constantly pressed by the sheer nature of the economic to continually stay into the “next” job in order to survive.  Their lack of capital further limits their ability to have key employees that can handle their customers’ needs. This is why when you are dealing with this type of company you are forced to leave messages and they are likely to not be returned, leaving YOUR company in a lurch and on the hunt for a new service company that can actually handle your needs.

If you are reading this, you probably understand this already as you are a business owner or a business administrator. There is a real danger in attempting to buy too cheap. In order for your equipment to be right and your installation and future service to go as smoothly as possible, it is more important to have the correct blend of service and price.

I know for a fact that here at Tele Technology, I have this process so well oiled that it always glides incredibly smoothly.

This is the reason we have so many dedicated clients within the Houston area.

Jay Harper